Cancellation policy
Cancellations must be submitted via email and will be processed based on the date the email is received. While verbal cancellations are appreciated, they will not be considered as final notice.
- Cancellation of the reservation after payment will be subject to a 12% penalty charge of the total cost because of the transaction fee.
- Cancellation before 31 days no charges will be charged.
- Cancellations made 22- 30 days before arrival will be subject to 50% of the total cost • ancellations made 14-21 days before arrival will be subject to 75% of the total cost
Cancellations / No Shows 0 – 13 days before arrival will be subject to 100% of the total cost
Please Note - For air ticket reservations, we require the guests’ full names AS THEY APPEAR IN THEIR PASSPORTS. Airfares and reservations are always subject to change until paid in full and ticketed.
- Airfares are subject to increase without prior notice.
- Please be advised that prices will be adjusted periodically in case of fuel price increase by our suppliers.
- Economy class and business class clients are expected to be at the airport 2 ½ hours & 1 ½ hours respectively prior to the departure flight.
Not included are
Domestic airfare (quoted separately, if requested)
- International airfare to / from Sri Lanka (quoted separately, if requested)
Optional tours
Surcharges for other language guides
Personal travel insurance
Personal expenditure, such as drinks, souvenirs, laundry, camera fees, communications, postage, gratuities etc.
Meals and services other than mentioned in the programme - Drinks with meals
Electronic Travel authorisation fee for Visas upon arrival (Please note that an ETA is compulsory for nationalities besides nationals from the Republics of Singapore and Maldives) - Early check-in and late check-out at hotels, if not mentioned in the programme
Not included are
Domestic airfare (quoted separately, if requested)
- International airfare to / from Sri Lanka (quoted separately, if requested)
Optional tours
Surcharges for other language guides
Personal travel insurance
Personal expenditure, such as drinks, souvenirs, laundry, camera fees, communications, postage, gratuities etc.
Meals and services other than mentioned in the programme - Drinks with meals
Electronic Travel authorisation fee for Visas upon arrival (Please note that an ETA is compulsory for nationalities besides nationals from the Republics of Singapore and Maldives) - Early check-in and late check-out at hotels, if not mentioned in the programme